For customer service please call 888-970-9332 or email us at arcticairhat@rephelpdesk.com .To check the status of your order, please click here.

Return Policy

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60-Day Money Back Guarantee (Less Shipping, Processing, Handling, and Fees). Return via USPS. To obtain your return authorization number, please call our customer service department at 888-970-9332. Please include your complete name, address, daytime telephone number and email address inside the return package when returning your item.

*Results may vary based on usage and environmental conditions. Best cooling results achieved when cooling liner is wet.